.webp){kind=small}
.webp){kind=small}
Identify candidates with the right grammar, typing speed, tone, and fluency that is ideal for high-pressure chat and voice-based roles. Assess real-world scenarios before the interview stage.
Go beyond aptitude. Assess multitasking, client-handling behavior, and stress response with real-case simulations. Tailored tests for chat support, tech, escalation, and inbound roles
No more resume roulette. With pre-assessment tests for BPO, candidates are automatically ranked by job-specific scores reducing hiring time and increasing recruiter confidence.
Customer Service Assessment Test
Customer Service Assessment Test evaluates empathy, emotional regulation, task focus, and behavioral alignment to customer-first roles.
Customer Service Chat Assessment Test
Customer Service Chat Assessment Test evaluates written communication, problem solving, and empathy in a chat environment to identify candidates suited for online customer support roles.
Business Process Outsourcing Management Test
Business Process Outsourcing Management Skills Test evaluates leadership, problem-solving, and client management to identify effective BPO managers and team leaders.
Comprehension Assessment Test
Comprehension Assessment Test measures a candidate’s ability to interpret, and act on written and spoken information. It evaluates reading and listening comprehension, verbal reasoning, retention, and context
Real Stories from Real Clients - Discover the Impact of PMaps Assessments Across Hiring, Development, and Retention.
.png)
Ms. Preeti Shirke, Sr. Vice President Recruitment
PMaps team has been extremely forthcoming and receptive to the requirements we have shared. The solution that has been designed and customized to suit our requirements has been very well received.
Mohan Reddy G- HR Opreations Assistant Manager
Overall, it's an excellent tool for screening candidates. I would definitely recommend it for future use.
.webp)
Ankit Singh Aswal, Group Head Talent Acquisition
PMaps enables us to screen and assess candidates before they join us, especially when hiring thousands of individuals. It helps us understand their aptitude, thought processes, communication skills, and psychometric profiles.
Read Case Study
AGM Service Partner Operation, Sr. General Manager, General Manager
We were specifically looking for something that allowed us to combine multiple applications into a single, centralized platform. PMaps helped us achieve that, and it's been a huge help. The ability to customize the tool as our industry evolves.
Sales Capability Development
In the last seven to eight months since we started using it, we have conducted over 2,500 tests. The team has responded well and has been available when needed, including on a couple of Fridays when urgent assessments were required
Read Case Study
Interested in learning more? Explore all our testimonials to see how PMaps supports clients through comprehensive Talent Assessment Platform
Assess grammar, tone, fluency, and pronunciation to ensure your candidates can represent your brand confidently across geographies and platforms.
Use online aptitude tests for BPO roles to evaluate attention to detail, listening comprehension, and task-switching as key traits for high-pressure service roles.
Ensure candidates can keep pace with chat SLAs. Test typing speed (WPM), formatting, and error-free sentence construction in simulated chat environments.
Deploy BPO psychometric tests to evaluate empathy, stress tolerance, discipline, and teamwork critical for handling customers and internal workflows.
Evaluate real-time decision-making with scenario-based assessments for escalation handling, policy adherence, and customer emotion control.
Run proctored online assessment tests for BPO hiring that is compatible with mobile devices for flexible, secure candidate experience.
With built-in scoring logic, PMaps ranks candidates by role-match and readiness, helping teams cut time on initial screening.
Assess thousands simultaneously with support for Hindi, English, and regional as well as global languages ideal for domestic and international BPOs
We are built to help you scale and accelerate, PMaps BPO assessment platform brings together ease of use, automation-ready workflows, and data-backed insights to support faster hiring without compromising quality.
Join the global community of BPO Recruiters, HR and L&D professionals who trust PMaps in navigating through the complexities of talent management, ensuring precision, integrity, and efficiency at every step.
Learn more about PMaps through commonly asked questions:
Need support? Fill out the form and we'll get back to you shortly.