Verbal Communication
Demonstrating clear and effective verbal communication skills, including pronunciation, intonation, and fluency.
Voice and Accent Assessment
Additional information
| Job Levels | Entry Level |
|---|---|
| Test Time | 11 Minutes |
| Questions | 20 |
Enhance global customer interactions with our advanced voice assessment.
Enhance global customer interactions with advanced voice and accent assessments.
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Enhance global customer interactions with our advanced voice assessment.
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Assess spoken English fluency and accent neutralization.
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Boost customer satisfaction and cross-cultural communication.
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Strengthen international business communication skills.
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Optimize training and development for multilingual teams.
OVER 100+ CLIENTS TRUST PMAPS UNCONDITIONALLY...
What enhances global customer interactions with an advanced voice assessment?
With eVA - Voice and Accent Assessment, you can enhance global customer interactions and drive business success. Our assessments evaluate individuals' pronunciation, accent, and communication skills, enabling targeted training to improve voice and accent proficiency. Through realistic simulations and customized question banks for diverse industry sectors, our solution-oriented approach assesses real-life skills in handling customer scenarios. By leveraging our assessments and solutioning capabilities, you can ensure effective communication, enhance customer satisfaction, and achieve success in your sector.
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Accent Adaptation
Adapting speech patterns and accent to enhance understanding and ensure effective communication across diverse audiences.
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Grammar and Language Proficiency
Displaying strong command of grammar rules, vocabulary, and sentence structure to communicate accurately and effectively.
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Pronunciation
Ability to articulate sounds accurately, enunciate words clearly, and demonstrate proper phonetic pronunciation.
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Intonation
Skill in using appropriate pitch, rhythm, and stress to convey meaning and express emotions effectively
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Fluency
Smooth and natural flow of speech, demonstrating the ability to speak confidently and without hesitation
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Accent Neutralization
Adapting speech patterns to minimize regional or cultural accents and improve clarity and comprehension
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Verbal Communication
Conveying ideas effectively, using appropriate tone and pace, and engaging listeners with clarity and confidence
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Listening Comprehension
Understanding spoken language, actively listening to grasp nuances, and responding appropriately
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Cognitive Abilities
Language Comprehension: Understanding the meaning of spoken language, extracting relevant information, and interpreting complex messages.
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Problem-Solving
Applying critical thinking and analytical skills to identify and address communication issues or difficulties.
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Adaptability
Adjusting speech patterns, tone, and language use based on the context and needs of the audience.
Different type of Voice and Accent Assessment
Channel Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
Channel Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
Retail Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
Tele Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
How can the PMaps eVA - Voice and Accent Assessment enhance your hiring process for customer service roles?
When it comes to hiring for customer service roles, effective communication is key. The PMaps eVA – Voice and Accent Assessment is a powerful tool that can significantly enhance your hiring process by evaluating candidates’ voice and accent proficiency. Here’s how our assessment can benefit your organization:
Benefits for your organization.:
Accurate Evaluation. : The PMaps eVA – Voice and Accent Assessment accurately assesses candidates’ voice modulation, pronunciation, and accent clarity, enabling you to identify individuals with excellent communication skills tailored to customer service roles.
Enhanced Customer Experience. : By selecting candidates with clear and pleasant voices, accurate pronunciation, and neutral accents, you can ensure that your customers receive exceptional service and have a positive experience with your brand.
Improved Customer Satisfaction. : Hiring candidates with strong voice and accent skills helps to minimize communication barriers and misunderstandings, leading to improved customer satisfaction and loyalty.
Additional Benefits of the PMaps Platform.:
Seamless Integration. : Our assessment can be easily integrated with HRMS platforms and ATS, streamlining your recruitment process and providing a seamless candidate management experience.
User-Friendly Reports. : Our assessment reports provide detailed insights into candidates’ voice and accent proficiency, allowing HR professionals to make informed hiring decisions quickly and efficiently.
PMaps Invigilator. : Ensure assessment integrity with our secure test delivery mode, which prevents cheating or unauthorized assistance during the assessment process.
Data Security. : We prioritize the security of your candidate and assessment data, implementing robust measures to protect confidentiality and ensure compliance.
With the PMaps eVA – Voice and Accent Assessment, you can effectively evaluate candidates’ voice and accent proficiency, ensuring that you hire customer service professionals who can deliver exceptional communication and provide an outstanding customer experience. Book a demo today to discover how the PMaps eVA – Voice and Accent Assessment can transform your hiring process and help you build a skilled and customer-centric team.
Client Testimonials
PMaps assessments are customizable and we were very satisfied with their services. They have incredibly supportive teams and are always available to help us when we need it.
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Senior Manager Operations (IKS Health)
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Associate Vice President Human Resources (Infinx)
Thanks for conducting a psychometric assessment for our new hires. The PMaps team designed and delivered customized assessments in a quick turnaround time.
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Head Recruitment (Teleperformance)
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Head-Human Resources (IDFC Limited)
PMaps has been an excellent partner in reducing the recruiting cycle time, which we have achieved through their support.
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CHRO (Medusind)
The tool can be customized to test various skills that are required on the job. The PMaps support team is prompt in providing solutions and ensuring a smooth operation.
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AGM-Talent Acquisition (Teleperformance)
We were guided thoroughly and the whole experience was highly positive thanks to PMaps' incredibly supportive team.
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General Manager L&D (Healthians)
PMaps offers good psychometric products with excellent teamwork, as well as fully customized solutions that meet our needs, and an easy-to-use candidate assessment interface.
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General Manager (IDBI)
We are very happy with the hiring outcomes driven by PMaps Value-Based Psychometric Assessment. It finds candidate whose behaviour inlines with the organizational culture
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Vice President HR (MAX Life Insurance)
