PMaps Customer Service Assessment

PMaps visual-based customer service test measures a candidate’s aptitude and attitude to understand the customers needs, mood and expectations and their ability to offer a suitable and prompt solution to the customers.. Customer service assessment is a fun and easy-to-attend visual-based customer service ability test that favors the Gen-Zs attention span and assesses the suitability of their behavioral and cognitive profiles for the customer service roles.

PMaps customer service assessment helps in mapping the customer service skills to the customer expectations. This test is a prompt multiple choice, and fun visual-based Situation Judgmental Test (SJT) for engaging the candidates well to finish the assessment. The customer service scenarios test makes remote hiring easy and highly time saving for building a successful customer service team that has perfect customer service aptitude that can enhance the overall customer service experience.