Customer Service Orientation
Demonstrating a strong commitment to providing excellent customer service and addressing customer grievances effectively.
Social Media Skills Assessment
Additional information
| Job Levels | Entry Level |
|---|---|
| Test Time | 15 Minutes |
| Questions | 30 |
Maximize online impact with our specialized social media assessment.
Maximize online impact and effectiveness with specialized assessments for social media roles.
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Maximize online impact with our specialized social media assessment.
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Identify individuals with strong social media marketing skills.
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Improve brand awareness and engagement on social platforms.
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Optimize social media strategies and content creation.
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Enhance digital marketing effectiveness and ROI.
OVER 100+ CLIENTS TRUST PMAPS UNCONDITIONALLY...
What maximizes online impact with a specialized social media assessment?
The Social Media Assessment empowers you to maximize your online impact and enhance customer grievance handling through social media. Our assessments measure key competencies required for effective social media management, such as content creation, audience engagement, and handling customer grievances. By leveraging our visual-based and language-agnostic assessments, you can optimize your social media strategies, provide timely resolutions, and build strong customer relationships through your social media handles.
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Empathy and Emotional Intelligence
Showing understanding, compassion, and emotional support when interacting with customers on social media platforms.
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Conflict Resolution
Managing and resolving conflicts or complaints from customers in a professional and timely manner.
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Attention to Detail
Diligently observing and capturing important details from customer interactions to provide accurate and personalized responses.
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Comprehension
Understanding and interpreting customer messages accurately, extracting key information, and responding appropriately.
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Effective Communication
Expressing empathy, providing clear and concise responses, and ensuring customer understanding.
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Social Media Savviness
Understanding the features and functionality of social media platforms, leveraging them effectively for customer service purposes.
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Customer Focus
Putting the customer's needs first, prioritizing their satisfaction, and finding ways to exceed their expectations.
Different type of Social Media Skills Assessment
Channel Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
Channel Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
Retail Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
Tele Sales
These include V&A Assessment, Coding Simulator Assessment, Chat Assessment and Social Media Assessment.
What advantages does the PMaps Social Media Assessment bring to evaluating candidates' ability to handle customer grievances on social media?
When it comes to assessing candidates’ ability to handle customer grievances on social media, the PMaps Social Media Assessment offers numerous advantages that can enhance your evaluation process. Here’s how our assessment can benefit your organization:
Effective Evaluation: The PMaps Social Media Assessment provides a comprehensive evaluation of candidates’ skills in handling customer grievances on social media platforms. It assesses their ability to respond promptly, empathetically, and professionally to customer complaints or inquiries, ensuring that you select candidates who excel in managing online customer interactions.
Enhanced Customer Satisfaction : By identifying candidates who can effectively address customer grievances on social media, you can enhance customer satisfaction levels. Skilled professionals who can navigate social media platforms and provide satisfactory resolutions contribute to positive brand perception and customer loyalty.
Brand Reputation Management : Hiring candidates with strong social media management skills helps protect and enhance your brand’s reputation. They can mitigate potential risks, address negative feedback, and promote positive customer experiences, ultimately safeguarding your brand image.
Additional Benefits of the PMaps Platform:
Seamless Integration : Our assessment seamlessly integrates with HRMS platforms and ATS, simplifying your recruitment process and ensuring a smooth candidate management experience.
User-Friendly Reports : Our assessment reports provide detailed insights into candidates’ social media handling abilities, enabling HR professionals to make informed hiring decisions quickly and effectively.
PMaps Invigilator : We offer a secure test delivery mode, PMaps Invigilator, which ensures assessment integrity by preventing cheating or unauthorized assistance during the evaluation process.
Data Security : We prioritize the security of your candidate and assessment data, implementing robust measures to protect confidentiality and comply with data privacy regulations.
With the PMaps Social Media Assessment, you can evaluate candidates’ ability to handle customer grievances on social media platforms, ensuring that you select professionals who can effectively manage online interactions and contribute to positive customer experiences. Book a demo today to experience the power of the PMaps Social Media Assessment and revolutionize your hiring process for social media roles.
Client Testimonials
PMaps assessments are customizable and we were very satisfied with their services. They have incredibly supportive teams and are always available to help us when we need it.
- Tejas Nalawade
Senior Manager Operations (IKS Health)
As for the assessment product for gauging employees, PMaps has a fantastic team and great products. They understood our needs and prepared tests accordingly.
- Binoy Haridasan
Associate Vice President Human Resources (Infinx)
Thanks for conducting a psychometric assessment for our new hires. The PMaps team designed and delivered customized assessments in a quick turnaround time.
- Subodh Juwatkar
AVP- Human Resources (Darashaw)
We have been extremely satisfied with the solution that PMaps designed and tailored to fulfill our requirements. Their team responds very rapidly to queries and provides resolutions.
- Preeti Shirke
Head Recruitment (Teleperformance)
It has met our organization's purpose. We hope to see a similar partnership in the future.
- Mushtaque Aalam
Head-Human Resources (IDFC Limited)
PMaps has been an excellent partner in reducing the recruiting cycle time, which we have achieved through their support.
- Kranti Munje
CHRO (Medusind)
The tool can be customized to test various skills that are required on the job. The PMaps support team is prompt in providing solutions and ensuring a smooth operation.
- Elton Issac
AGM-Talent Acquisition (Teleperformance)
We were guided thoroughly and the whole experience was highly positive thanks to PMaps' incredibly supportive team.
- Amit Sharma
General Manager L&D (Healthians)
PMaps offers good psychometric products with excellent teamwork, as well as fully customized solutions that meet our needs, and an easy-to-use candidate assessment interface.
- Rajesh Rathod
General Manager (IDBI)
We are very happy with the hiring outcomes driven by PMaps Value-Based Psychometric Assessment. It finds candidate whose behaviour inlines with the organizational culture
- Mr. Shailesh
Vice President HR (MAX Life Insurance)
