PMaps Customer Service Orientation Assessment

Customer Service Orientation is a behaviour that focuses on the candidate’s potential to deal with the customers and their needs, acknowledging them with a fair and better solution. PMaps Customer Service Orientation (PMaps CSO) is a scientifically validated assessment that identifies a candidate’s inherent keenness in serving customers. It captures an individual’s expertise to provide fair and quality solutions to customer’s queries.


An inherent ability to put yourself in someone else shoes and then sensitively respond.

Presence of Mind

An ability to think on foot to offer a prompt suggestion.

Emotional Control

Tendency to stay calm and maintain composure during stressful situations.

Task Orientation

Inherent motivation to achieve greater performance and complete work in a dutiful manner.


It assesses an individual’s beliefs and attitude towards virtues like punctuality, regularity, planning, self-discipline, orderliness, etc. It measures an individual’s ethical standards and moral values.


Measure broad 5 attributes 
MCQ – Situation Test (ST) Audio and Pictures Based


20 Minutes

Norm Group

Age – 18 to 25 yrs
Experience – Freshers (0-3 yrs)
Education – Graduates, Post Graduates

Improves Customer Service

Hire candidates with the desired customer-centricity.

Reduce Average Call Handling Time

Quick and appropriate resolution to customer queries.

Reduce Onboard Time

No need to evaluate a candidate unfit for a customer service role.


Recommend areas of improvement for fit candidates.

How it works

A host of services and solutions for our international clients that speaks volumes. We’re the leaders in web and App based solutions across the world.



View what our esteemed clients globally have to say about our services & products.

They have a great tool of psychometric assessments which can be customizable as per the needs and assess the various skills required for the job profile. PMaps has an incredibly supportive team and they are well structured at every stage. We were guided thoroughly and the whole experience was extremely positive.

Amit Sharma

General Manager L&D

The team at PMaps is exceptionally capable of understanding & executing comprehensive analytics, which is required for forecasting the competencies that would ensure an individual’s success in any given role. PMaps does a phenomenal job of ensuring that they understand each.

Siddhant Malhotra

Manager HR

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